Order & delivery
How can I track my order?
As soon as your unique items leave our logistics hub in Ede, we'll immediately send you an automatic email confirmation with a Track & Trace code. This code allows you to track your shipment accurately via DHL or PostNL, so you'll know exactly when the delivery driver will arrive at your door.
What are the shipping costs and delivery times?
We operate an efficient logistics process, with orders placed before 4:00 PM typically delivered within one to two business days. For shipments within the Netherlands and Belgium, we charge a flat rate of €6.95, but for orders over €75, we cover the full shipping costs to make your order even more attractive.
How do you ensure that the fragile ceramics arrive intact?
To ensure your hand-picked ceramics arrive undamaged, we consistently use the professional box-in-box method. Each item is first wrapped in a shock-absorbing layer and then placed in a sturdy, double-walled shipping box with biodegradable padding, minimizing our breakage rate during transport.
Product & maintenance
Is the tableware suitable for daily use and dishwasher safe?
Our ceramics are technically tested for intensive daily use and are fully dishwasher- and microwave-safe up to 220 degrees Celsius. However, we do recommend avoiding extreme thermal shock, such as placing an ice-cold plate directly into a hot oven, to prevent the formation of small hairline cracks in the glaze.
Why does my received product differ from the photo on the website?
The essence of Wabi-Sabi is celebrating imperfection and the visible hand of the maker, meaning no two objects in our collection are exactly identical. Subtle variations in glaze thickness, shape, or color depth are inherent in the artisanal firing process of our producers in Spain and Poland, making your purchase a one-of-a-kind piece.
Returns & breakage
What should I do if an item was delivered damaged?
In the rare event that an item arrives damaged despite our careful packaging, please report this within 24 hours of receipt. Please email support@wabi-sabilivingware.nl with clear photos of the damaged ceramic and the shipping box, and we will promptly arrange a free replacement or a full refund.
Can I return my order if the product does not meet my expectations?
You have the right to return your purchase up to 14 days after receipt without giving a reason, provided the ceramic is in its original, undamaged packaging. You will be responsible for the return shipping costs, and we ask that you repack the shipment securely for transport to our warehouse in Ede so we can process your return correctly.
Business & Mission
Do you also supply to the catering industry or retail?
For larger volumes or custom-made collections for restaurants, please contact us directly for a business price list and specific logistics options from our producers in Spain or Poland.
What is Wabi-Sabi Livingware's social mission?
We strive for an inclusive world where talent is recognized outside the traditional labor market. Based on our personal experience with neurodiversity, we're building a workplace where thinking differently is seen as a strength, meaning your purchase directly contributes to a socially sustainable business model centered on human connection.